Terms & Conditions
Welcome to Riwaayat Silver by JP Jewellers. By accessing our website, visiting our store, or purchasing our products, you agree to the following terms and conditions. Please read them carefully.
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1. Brand & Ownership
JP Jewellers is a family-owned jewellery brand established in the 1950s. Riwaayat Silver by JP Jewellers is a subsidiary brand owned and operated by JP Jewellers. All brand names, designs, logos, content, and imagery are the intellectual property of JP Jewellers and may not be used without prior written consent.
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2. Product Authenticity
* All jewellery sold by JP Jewellers and Riwaayat Silver is authentic and crafted using certified materials.
* Gold, diamond, polki, and silver jewellery purity is maintained as per industry and legal standards.
* Minor variations in design, finish, weight, or colour may occur due to handcrafted processes and should not be considered defects.
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3. Pricing & Payments
* All prices are subject to change without prior notice, based on market fluctuations.
* Prices may vary between online platforms and physical stores.
* Final billing will be done as per the prevailing rates on the date of purchase.
* All payments must be made through approved payment modes only.
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4. Orders & Availability
* Product availability is subject to stock and design feasibility.
* Custom-made and exclusive pieces may require additional processing time.
* JP Jewellers reserves the right to cancel or refuse any order at its discretion.
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5. Returns & Exchanges
* Due to the nature of jewellery, **returns are not accepted** unless there is a manufacturing defect.
* Exchanges may be considered within a specified period, subject to inspection and approval.
* Customized, engraved, or made-to-order jewellery is **non-returnable and non-exchangeable**.
* Any applicable exchange value will be determined based on current market rates.
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6. Certifications & Documentation
* Relevant invoices, purity certificates, and authenticity details are provided at the time of purchase.
* Loss of original invoices or certificates may affect future services such as buy-back or exchange.
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7. Care & Maintenance
* Jewellery should be handled and stored with care to maintain its finish and longevity.
* JP Jewellers is not responsible for damage caused by improper handling, misuse, or normal wear and tear.
* Silver jewellery may naturally oxidize over time; this is a natural process and not a defect.
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9. Liability Disclaimer
* JP Jewellers shall not be held responsible for any indirect, incidental, or consequential damages arising from the use of our products or services.
* All disputes are subject to local jurisdiction only.
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10. Privacy & Data Protection
* Customer information shared with us is kept confidential and used only for billing, communication, and service purposes.
* We do not sell or misuse customer data.
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