Refund & Cancellation Policy

Riwaayat Silver by JP Jewellers

At Riwaayat Silver by JP Jewellers, we strive to provide a seamless and transparent shopping experience. Please review our policy carefully before placing an order.

1. Order Cancellation

  • Orders can be cancelled only before they are shipped.
  • Once the order is dispatched, cancellation requests will not be accepted.
  • Shipping & COD charges are non-refundable after dispatch.

To request cancellation, please use:
👉 https://forms.gle/vZUJxvT8rMJBgszi9

2. Returns (Domestic Orders)

  • We offer a 2-day return window from the date of delivery.
  • For damaged or missing items, you must report within 24 hours of delivery.

Return Conditions:

  • Product must be unused and in original condition
  • Must be returned with original packaging
  • Should not show any signs of wear or damage

Important Notes:

  • Shipping & COD charges are non-refundable
  • Rakhi products are non-returnable, unless defective or incorrect
  • Sale products are not eligible for partial returns
  • Faulty items will be replaced (not refunded)

To raise a return request:
👉 https://forms.gle/vZUJxvT8rMJBgszi9

3. Offer Products

  • Products under offers (e.g., 3 for 1499) are not eligible for exchange
  • Only damaged or missing items will be replaced with the same design

4. Refund Policy

  • Once your return is received and inspected, you will be notified via email
  • Refund approval is subject to product inspection

Refund Timeline:

  • Prepaid Orders: Refund will be credited to the original payment method within 5–7 working days
  • COD Orders: Refund will be transferred to your bank account within 5–7 working days

5. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account
  2. Contact your credit card provider
  3. Contact your bank (processing time may vary)

If the issue still persists, contact us at:
📧 riwaayatbyjp@gmail.com 

6. International Orders

  • Orders can be cancelled only before shipment
  • Once shipped, cancellations are not allowed

Returns:

  • Returns are accepted within 15 days of delivery
  • Customers must bear return shipping charges

Refunds:

  • Refund will be processed only for product value
  • Shipping charges are non-refundable

Defective Products:

  • Report with Order ID + product image at:
    📧 riwaayatbyjp@gmail.com
  • You will receive either a refund or credit note

Note:

  • No exchange policy for international orders

7. Contact Us

For any queries related to returns, refunds, or cancellations:
📧 riwaayatbyjp@gmail.com