Shipping & Delivery Policy

At Riwaayat Silver, we carefully pack and deliver your jewellery with the same love and attention with which each piece is created. We aim to provide a smooth, safe, and reliable delivery experience for every order.

1. Order Processing Time

Orders are processed within 1–3 business days after successful payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Customised or made-to-order pieces may require additional processing time, which will be communicated separately.

2. Shipping Across India

We offer shipping across India through trusted delivery partners to ensure your order reaches you safely and on time.

Estimated delivery timelines:

Metro cities: 3–5 business days
Other locations: 5–7 business days

Delivery timelines may vary due to unforeseen circumstances such as weather conditions, holidays, or courier delays.

3. Shipping Charges

Shipping charges (if applicable) will be displayed at checkout before completing your order.
Free shipping offers may be available during promotional periods.

4. Order Tracking

Once your order has been shipped, you will receive your tracking details through your registered email/phone number. You can use these details to track your order journey.

5. Packaging & Safety

Every Riwaayat Silver order is carefully packed to ensure your jewellery reaches you safely. Each piece is secured with protective packaging to maintain its quality during transit.

6. Delayed or Lost Orders

While we work with reliable courier partners, delays may occasionally occur due to factors beyond our control. In such cases, our team will assist you with tracking updates and support.

7. Incorrect Address

Customers are requested to provide accurate delivery details while placing an order. Riwaayat Silver will not be responsible for delays or failed deliveries caused due to incorrect address information.